Frequently Asked Questions
Your guide to shopping at Star Labs
What is the standard shipping time for electronics?
Orders are typically processed within 24 hours. Standard shipping takes 3-5 business days, while express options are available for 1-2 day delivery.
Do all Star Labs products come with a warranty?
Yes, all our hardware and electronic devices include a minimum 12-month manufacturer warranty covering technical defects and hardware failure.
What is your return policy for opened items?
We offer a 30-day return window. If the item is opened, it must be returned with all original packaging, cables, and manuals to be eligible for a full refund.
How can I track my order status?
Once your order ships, you will receive an email with a unique tracking number and a link to our real-time tracking portal.
Are your products compatible with international power standards?
Most of our devices support 110V-240V, but we recommend checking the 'Specifications' tab on the product page for specific voltage requirements.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and secure cryptocurrency payments through our encrypted checkout gateway.